<div class="content" name="LINEAGENTSESSIONINFO" uuid="ea2e1321-b8eb-4a80-a484-e2704f8d8021"><p>The LINEAGENTSESSIONINFO packet contains information about
the ACD agent session. </p><table>
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 </tr>
 <tr>
  <td colspan="32">dwTotalSize</td>
 </tr>
 <tr>
  <td colspan="32">dwNeededSize</td>
 </tr>
 <tr>
  <td colspan="32">dwUsedSize</td>
 </tr>
 <tr>
  <td colspan="32">dwAgentSessionState</td>
 </tr>
 <tr>
  <td colspan="32">dwNextAgentSessionState</td>
 </tr>
 <tr>
  <td colspan="32">dateSessionStartTime</td>
 </tr>
 <tr>
  <td colspan="32">dwSessionDuration</td>
 </tr>
 <tr>
  <td colspan="32">dwNumberOfCalls</td>
 </tr>
 <tr>
  <td colspan="32">dwTotalTalkTime</td>
 </tr>
 <tr>
  <td colspan="32">dwAverageTalkTime</td>
 </tr>
 <tr>
  <td colspan="32">dwTotalCallTime</td>
 </tr>
 <tr>
  <td colspan="32">dwAverageCallTime</td>
 </tr>
 <tr>
  <td colspan="32">dwTotalWrapUpTime</td>
 </tr>
 <tr>
  <td colspan="32">dwAverageWrapUpTime</td>
 </tr>
 <tr>
  <td colspan="32">cyACDCallRate</td>
 </tr>
 <tr>
  <td colspan="32">dwLongestTimeToAnswer</td>
 </tr>
 <tr>
  <td colspan="32">dwAverageTimeToAnswer</td>
 </tr>
</tbody></table><p><b>dwTotalSize (4 bytes): </b>An unsigned 32-bit
integer. The total size, in bytes, allocated to this packet. </p><p><b>dwNeededSize (4 bytes): </b>An unsigned 32-bit
integer. The size, in bytes, needed to hold all the information requested. </p><p><b>dwUsedSize (4 bytes): </b>An unsigned 32-bit
integer. The size, in bytes, of the portion of this packet that contains useful
information.</p><p><b>dwAgentSessionState (4 bytes): </b> An unsigned
32-bit integer. MUST be one of the <a href="af467253-1bf4-44a1-ae13-fd834de31bc8" data-linktype="relative-path">LINEAGENTSESSIONSTATE_Constants</a>.
</p><p><b>dwNextAgentSessionState (4 bytes): </b>An unsigned
32-bit integer. MUST be one of the LINEAGENTSESSIONSTATE_Constants.</p><p><b>dateSessionStartTime (4 bytes): </b>An unsigned
32-bit integer. The time the session was created.</p><p><b>dwSessionDuration (4 bytes): </b>An unsigned
32-bit integer. The duration of the agent session, in seconds. The active
period only; timing stops when a session enters the ASST_SESSION_ENDED state.</p><p><b>dwNumberOfCalls (4 bytes): </b>An unsigned 32-bit
integer. The number of ACD calls handled during this agent session by this
agent.</p><p><b>dwTotalTalkTime (4 bytes): </b>An unsigned 32-bit
integer. The number of seconds spent talking in ACD calls during this agent
session by this agent. </p><p><b>dwAverageTalkTime (4 bytes): </b> An unsigned
32-bit integer. The average time, in seconds, spent talking for each ACD call
during this agent session by this agent. </p><p><b>dwTotalCallTime (4 bytes): </b>An unsigned 32-bit
integer. The number of seconds spent on ACD calls during this agent session by
this agent. It includes time on the phone plus wrap-up time.</p><p><b>dwAverageCallTime (4 bytes): </b>An unsigned
32-bit integer. The average time, in seconds, spent for each ACD call during
this agent session. Includes time on the phone plus wrap-up time. </p><p><b>dwTotalWrapUpTime (4 bytes): </b> An unsigned
32-bit integer. The number of seconds spent on ACD call wrap-up (after-call
work) during this agent session by this agent. </p><p><b>dwAverageWrapUpTime (4 bytes): </b>An unsigned
32-bit integer. The average time, in seconds, for each ACD call spent in
wrap-up (after-call work) during this agent session. </p><p><b>cyACDCallRate (4 bytes): </b>An unsigned 32-bit
integer. The call rate for each agent session. This is a fixed-point decimal
number.</p><p><b>dwLongestTimeToAnswer (4 bytes): </b> An unsigned
32-bit integer. The longest time, in seconds, that calls waited to be answered.
</p><p><b>dwAverageTimeToAnswer (4 bytes): </b>An unsigned
32-bit integer. The average time, in seconds, that calls waited to be answered.
</p></div>