<div class="content"><p>The GetAgentGroupList packet is transmitted from a TAPI <a href="489de77f-16d8-4c4f-939a-f795e8b42893#gt_60e0e1fa-66fe-41e1-b5e3-ceab97e53506" data-linktype="relative-path">client</a> to a TAPI <a href="489de77f-16d8-4c4f-939a-f795e8b42893#gt_434b0234-e970-4e8c-bdfa-e16a30d96703" data-linktype="relative-path">server</a> in a <a href="489de77f-16d8-4c4f-939a-f795e8b42893#gt_8a7f6700-8311-45bc-af10-82e10accd331" data-linktype="relative-path">remote procedure call</a>.
Sending this packet obtains the identities of agent groups (a combination of
queue, supervisor, skill level, and so on) into which the agent that is
currently logged on to the workstation is permitted to log on to the automatic
call distributor.</p><table>
 <tbody><tr>
  <th><p><br/>0</p></th>
  <th><p><br/>1</p></th>
  <th><p><br/>2</p></th>
  <th><p><br/>3</p></th>
  <th><p><br/>4</p></th>
  <th><p><br/>5</p></th>
  <th><p><br/>6</p></th>
  <th><p><br/>7</p></th>
  <th><p><br/>8</p></th>
  <th><p><br/>9</p></th>
  <th><p>1<br/>0</p></th>
  <th><p><br/>1</p></th>
  <th><p><br/>2</p></th>
  <th><p><br/>3</p></th>
  <th><p><br/>4</p></th>
  <th><p><br/>5</p></th>
  <th><p><br/>6</p></th>
  <th><p><br/>7</p></th>
  <th><p><br/>8</p></th>
  <th><p><br/>9</p></th>
  <th><p>2<br/>0</p></th>
  <th><p><br/>1</p></th>
  <th><p><br/>2</p></th>
  <th><p><br/>3</p></th>
  <th><p><br/>4</p></th>
  <th><p><br/>5</p></th>
  <th><p><br/>6</p></th>
  <th><p><br/>7</p></th>
  <th><p><br/>8</p></th>
  <th><p><br/>9</p></th>
  <th><p>3<br/>0</p></th>
  <th><p><br/>1</p></th>
 </tr>
 <tr>
  <td colspan="32">
  <p align="center">Req_Func</p>
  </td>
 </tr>
 <tr>
  <td colspan="32">
  <p align="center">Reserved1</p>
  </td>
 </tr>
 <tr>
  <td colspan="32">
  <p align="center">dwRequestID</p>
  </td>
 </tr>
 <tr>
  <td colspan="32">
  <p align="center">lpContext</p>
  </td>
 </tr>
 <tr>
  <td colspan="32">
  <p align="center">hLine</p>
  </td>
 </tr>
 <tr>
  <td colspan="32">
  <p align="center">dwAddressID</p>
  </td>
 </tr>
 <tr>
  <td colspan="32">
  <p align="center">lpAgentGroupListContext</p>
  </td>
 </tr>
 <tr>
  <td colspan="32">
  <p align="center">lpAgentGroupListSize</p>
  </td>
 </tr>
 <tr>
  <td colspan="32">
  <p align="center">Reserved2</p>
  </td>
 </tr>
 <tr>
  <td colspan="32">
  <p align="center">Reserved3</p>
  </td>
 </tr>
 <tr>
  <td colspan="32">
  <p align="center">Reserved4</p>
  </td>
 </tr>
 <tr>
  <td colspan="32">
  <p align="center">Reserved5</p>
  </td>
 </tr>
 <tr>
  <td colspan="32">
  <p align="center">Reserved6</p>
  </td>
 </tr>
 <tr>
  <td colspan="32">
  <p align="center">Reserved7</p>
  </td>
 </tr>
 <tr>
  <td colspan="32">
  <p align="center">Reserved8</p>
  </td>
 </tr>
</tbody></table><p><b>Req_Func (4 bytes): </b>An unsigned 32-bit
integer. The identifier of the function that will be invoked on the remote
server. This value MUST be set to 26.</p><dl>
<dd>
<p><b>Return Values</b></p>
</dd>
<dd>
<p>On completion of <a href="c28c36d0-579b-4e20-a100-f4e71012d5f8" data-linktype="relative-path">ClientRequest</a>, this field
contains the result of the encapsulated telephony request. A nonzero request ID
value indicates that the request is in progress and will complete
asynchronously and a <a href="e0e8af90-24f1-4dbc-8d4e-01b8e4e7cb53" data-linktype="relative-path">LINEERR_Constants</a>
value indicates synchronous failure.</p>
</dd>
<dd>
<p>MUST return a positive request identifier if the
asynchronous operation starts; otherwise, this function MUST return one of
these negative error values:</p>
</dd>
<dd>
<table><thead>
  <tr>
   <th>
   <p>Name</p>
   </th>
   <th>
   <p>Value</p>
   </th>
  </tr>
 </thead><tbody><tr>
  <td>
  <p>LINEERR_INVALADDRESSID</p>
  </td>
  <td>
  <p>0x80000011</p>
  </td>
 </tr><tr>
  <td>
  <p>LINEERR_INVALAGENTID</p>
  </td>
  <td>
  <p>0x80000057</p>
  </td>
 </tr><tr>
  <td>
  <p>LINEERR_INVALLINEHANDLE</p>
  </td>
  <td>
  <p>0x8000002B</p>
  </td>
 </tr><tr>
  <td>
  <p>LINEERR_INVALPOINTER</p>
  </td>
  <td>
  <p>0x80000035</p>
  </td>
 </tr><tr>
  <td>
  <p>LINEERR_NOMEM</p>
  </td>
  <td>
  <p>0x80000044</p>
  </td>
 </tr><tr>
  <td>
  <p>LINEERR_OPERATIONFAILED</p>
  </td>
  <td>
  <p>0x80000048</p>
  </td>
 </tr><tr>
  <td>
  <p>LINEERR_OPERATIONUNAVAIL</p>
  </td>
  <td>
  <p>0x80000049</p>
  </td>
 </tr><tr>
  <td>
  <p>LINEERR_RESOURCEUNAVAIL</p>
  </td>
  <td>
  <p>0x8000004B</p>
  </td>
 </tr><tr>
  <td>
  <p>LINEERR_STRUCTURETOOSMALL</p>
  </td>
  <td>
  <p>0x8000004D</p>
  </td>
 </tr><tr>
  <td>
  <p>LINEERR_UNINITIALIZED</p>
  </td>
  <td>
  <p>0x80000050</p>
  </td>
 </tr></tbody></table>
</dd></dl><p><b>Reserved1 (4 bytes): </b>An unsigned 32-bit
integer. MUST be set to zero when sent and MUST be ignored on receipt. </p><p><b>dwRequestID (4 bytes): </b>An unsigned 32-bit
integer. The identifier of the asynchronous request.</p><dl>
<dd>
<table><thead>
  <tr>
   <th>
   <p>Value</p>
   </th>
   <th>
   <p>Meaning</p>
   </th>
  </tr>
 </thead><tbody><tr>
  <td>
  <p>0x00000000</p>
  </td>
  <td>
  <p>The server MUST generate a unique positive request ID
  to return as the Ack_ReturnValue.</p>
  </td>
 </tr><tr>
  <td>
  <p>0x00000001 — 0x7FFFFFFF</p>
  </td>
  <td>
  <p>The server MUST use this value instead of generating a
  unique positive request ID.</p>
  </td>
 </tr></tbody></table>
</dd></dl><p><b>lpContext (4 bytes): </b>An unsigned 32-bit
integer. The opaque, client-specified value that is used by the client upon
request completion; MUST be returned by the server in the request completion
packet.</p><p><b>hLine (4 bytes): </b>An <a href="9a80ee5c-cf55-4a86-bd67-173059d6ff3c" data-linktype="relative-path">HLINE</a>. The handle to the
open line device. This field MUST have been obtained by sending the <a href="2759c744-e040-4c5d-b4b5-215d391f0490" data-linktype="relative-path">Open</a> packet.</p><p><b>dwAddressID (4 bytes): </b>An unsigned 32-bit
integer. The address on the open line device whose agent status is to be
queried. A valid value of dwAddressID is in the range 0 to dwNumAddresses –1.
The client obtains dwNumAddresses from the <a href="f236ea7a-c8a2-4681-b87c-9f0e07a01dc6" data-linktype="relative-path">LINEDEVCAPS</a> obtained by
sending a <a href="ee317c21-100e-48a3-bcce-e9991efff889" data-linktype="relative-path">GetDevCaps</a>
packet to the remote server.</p><p><b>lpAgentGroupListContext (4 bytes): </b>An unsigned
32-bit integer. The opaque, client-specified value that is used by the client
upon request completion; MUST be returned by the server in the request
completion packet.</p><p><b>lpAgentGroupListSize (4 bytes): </b>An unsigned
32-bit integer. The maximum size, in bytes, of the agent group list data that
the client will accept on successful completion of this request.</p><p><b>Reserved2 (4 bytes): </b>An unsigned 32-bit
integer. This field is used for padding and MUST be ignored on receipt. It can
be any value.</p><p><b>Reserved3 (4 bytes): </b>An unsigned 32-bit
integer. This field is used for padding and MUST be ignored on receipt. It can
be any value.</p><p><b>Reserved4 (4 bytes): </b>An unsigned 32-bit
integer. This field is used for padding and MUST be ignored on receipt. It can
be any value.</p><p><b>Reserved5 (4 bytes): </b>An unsigned 32-bit
integer. This field is used for padding and MUST be ignored on receipt. It can
be any value.</p><p><b>Reserved6 (4 bytes): </b>An unsigned 32-bit
integer. This field is used for padding and MUST be ignored on receipt. It can
be any value.</p><p><b>Reserved7 (4 bytes): </b>An unsigned 32-bit
integer. This field is used for padding and MUST be ignored on receipt. It can
be any value.</p><p><b>Reserved8 (4 bytes): </b>An unsigned 32-bit
integer. This field is used for padding and MUST be ignored on receipt. It can
be any value.</p></div>