<div class="content" name="LINEQUEUEINFO" uuid="62e31f34-57b7-4a5b-a1ff-1ab52b669e26"><p>The LINEQUEUEINFO packet provides information about a queue
on a line device. The <a href="82913213-bb4c-490b-9c59-3571c0724869" data-linktype="relative-path">GetQueueInfo</a>
function returns the LINEQUEUEINFO packet. This packet requires TAPI 3.0
version negotiation. </p><table>
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 <tr>
  <td colspan="32">dwTotalSize</td>
 </tr>
 <tr>
  <td colspan="32">dwNeededSize</td>
 </tr>
 <tr>
  <td colspan="32">dwUsedSize</td>
 </tr>
 <tr>
  <td colspan="32">dwMeasurementPeriod</td>
 </tr>
 <tr>
  <td colspan="32">dwTotalCallsQueued</td>
 </tr>
 <tr>
  <td colspan="32">dwCurrentCallsQueued</td>
 </tr>
 <tr>
  <td colspan="32">dwTotalCallsAbandoned</td>
 </tr>
 <tr>
  <td colspan="32">dwTotalCallsFlowedIn</td>
 </tr>
 <tr>
  <td colspan="32">dwTotalCallsFlowedOut</td>
 </tr>
 <tr>
  <td colspan="32">dwLongestEverWaitTime</td>
 </tr>
 <tr>
  <td colspan="32">dwCurrentLongestWaitTime</td>
 </tr>
 <tr>
  <td colspan="32">dwAverageWaitTime</td>
 </tr>
 <tr>
  <td colspan="32">dwFinalDisposition</td>
 </tr>
</tbody></table><p><b>dwTotalSize (4 bytes): </b>An unsigned 32-bit
integer. The total size, in bytes, allocated to this packet.</p><p><b>dwNeededSize (4 bytes): </b>An unsigned 32-bit
integer. The size, in bytes, needed to hold all the information requested.</p><p><b>dwUsedSize (4 bytes): </b>An unsigned 32-bit
integer. The size, in bytes, of the portion of this packet that contains useful
information.</p><p><b>dwMeasurementPeriod (4 bytes): </b>An unsigned
32-bit integer. The period, in seconds, for which the switch or implementation
stores and calculates information. For example, <b>dwTotalCallsAbandoned</b>
holds the number of abandoned calls; <b>dwMeasurementPeriod</b> would indicate
if this value referenced the calls queued in an hour, day, or month.</p><p><b>dwTotalCallsQueued (4 bytes): </b>An unsigned
32-bit integer. The total number of incoming calls for this queue during this
measurement period.</p><p><b>dwCurrentCallsQueued (4 bytes): </b>An unsigned
32-bit integer. The number of incoming calls currently waiting.</p><p><b>dwTotalCallsAbandoned (4 bytes): </b>An unsigned
32-bit integer. The number of abandoned calls during this measurement period.</p><p><b>dwTotalCallsFlowedIn (4 bytes): </b>An unsigned
32-bit integer. The total number of calls that flowed into this queue (passed
down from another queue or ACD group) during this measurement period.</p><p><b>dwTotalCallsFlowedOut (4 bytes): </b>An unsigned
32-bit integer. The total number of calls that flowed out of this queue (passed
down to another queue or ACD group) during this measurement period.</p><p><b>dwLongestEverWaitTime (4 bytes): </b>An unsigned
32-bit integer. The longest time, in seconds, any call has waited in the queue.</p><p><b>dwCurrentLongestWaitTime (4 bytes): </b>An
unsigned 32-bit integer. The longest time, in seconds, that a current call
(still in the queue) has been waiting. </p><p><b>dwAverageWaitTime (4 bytes): </b>An unsigned
32-bit integer. The average time, in seconds, that a call has waited in the
queue. </p><p><b>dwFinalDisposition (4 bytes): </b>An unsigned
32-bit integer. The final disposition of the queue.</p></div>