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.github/ISSUE_TEMPLATE/bug_report.md

@@ -0,0 +1,27 @@
+---
+name: Bug report
+about: Create a report to help us improve
+title: "[BUG]"
+labels: bug
+assignees: ''
+
+---
+
+## **If you have a Splunk Support contract, creating a support case for your issue may result in faster resolution.**
+
+
+### **Describe the bug**
+A clear and concise description of what the bug is.
+
+### **Expected behavior**
+A clear and concise description of what you expected to happen.
+
+### **Screenshots**
+If applicable, add screenshots to help explain your problem.
+
+### **App Version:**
+ - ESCU: [e.g. 3.51.0]
+ - Splunk Security Essentials: [e.g. 3.5.0]
+
+### **Additional context**
+Add any other context about the problem here.

.github/ISSUE_TEMPLATE/feature_request.md

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+---
+name: Feature request
+about: Suggest an idea for this project
+title: ''
+labels: enhancement
+assignees: ''
+
+---
+
+**Is your feature request related to a problem? Please describe.**
+A clear and concise description of what the problem is. Ex. I'm always frustrated when [...]
+
+**Describe the solution you'd like**
+A clear and concise description of what you want to happen.
+
+**Describe alternatives you've considered**
+A clear and concise description of any alternative solutions or features you've considered.
+
+**Additional context**
+Add any other context or screenshots about the feature request here.

README.md

@@ -110,13 +110,15 @@ A complete use case, specifically built to detect, investigate, and respond to a
 We welcome feedback and contributions from the community! Please see our [contributing to the project](https://github.com/splunk/security_content/wiki/Contributing-to-the-Project) for more information on how to get involved.
 
 ## Support 💪
-Please use the [GitHub Issue Tracker](https://github.com/splunk/security_content/issues) to submit bugs or request features.
+If you are a Splunk Enterprise customer with a valid support entitlement contract and have a Splunk-related question, you can open a support case on the https://www.splunk.com/ support portal.
+
+Please use the [GitHub Issue Tracker](https://github.com/splunk/security_content/issues) to submit bugs or feature requests using the templates to the Threat Research team directly.
 
 If you have questions or need support, you can:
 
 * Post a question to [Splunk Answers](http://answers.splunk.com)
 * Join the [#security-research](https://splunk-usergroups.slack.com/archives/C1S5BEF38) room in the [Splunk Slack channel](http://splunk-usergroups.slack.com)
-* If you are a Splunk Enterprise customer with a valid support entitlement contract and have a Splunk-related question, you can also open a support case on the https://www.splunk.com/ support portal
+
 
 
 ## License